Privacy policy.

Effective Date: February 27, 2025

1. Introduction

Reflective Rhythm ("we," "us," "our") is a web and mobile application developed and owned by Line Lab Limited, an LLC incorporated in Colorado. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information, applicable to both the Reflective Rhythm web platform and the iOS mobile app, and explains your rights regarding this information.

2. Personal Information We Collect

Email Address: Collected during sign-up.

User-Provided Notes: Although not solicited, there are no safeguards in place to prevent users from including personal information as part of the normal use of Reflective Rhythm, i.e., writing notes.

3. Access to User Notes

The Reflective Rhythm app is designed for personal reflection, and users may input sensitive information into their notes such as thoughts, feelings, and experiences. This section clarifies how Reflective Rhythm personnel may access these notes.

We understand that reflective writing is a deeply personal process. We are committed to protecting your privacy and maintaining your trust. This policy outlines how and under what circumstances we, Line Lab Limited, access and view your reflective writing notes stored within our application.

We take data security seriously. We have implemented security measures to protect your data from unauthorized access. However, please note that, at this time, your notes are not encrypted at rest.

Access and Review of Notes:

  • Limited Access: Access to your notes is strictly limited to authorized personnel within Line Lab Limited.

  • Purpose of Access: We may access and view your notes only in the following limited circumstances:

    • Technical Support: To troubleshoot technical issues or provide support related to your use of the application, upon your explicit request.

    • Maintaining App Functionality: In rare cases, to investigate and resolve critical bugs or system errors that may affect the integrity of the application or your data.

    • Legal Compliance: If required by law, such as in response to a valid subpoena or court order.

    • Terms of Service Violation: If we have reason to believe that a user is violating our Terms of Service, which includes using the app for illegal activities.

  • No Proactive Review: We do not proactively review or analyze your notes for any other purpose, including marketing, research, or content moderation, except in the specific circumstances listed above.

  • Confidentiality: All authorized personnel are bound by strict confidentiality obligations. We will not share your notes with any third party, except as required by law.

  • Anonymized data: We may use anonymized and aggregated data, that cannot be tied back to any specific user, to improve our applications functionality.

4. Usage Data

We collect usage data to improve and personalize our service. This includes data related to how you interact with Reflective Rhythm and the AI assistant.

5. How We Use Your Information

Personalization: Notes written by the user are analyzed by the AI assistant to offer personalized responses and identify broader trends. Data provided to the AI assistant is not used to train the AI models.

Service Improvement: Usage data is utilized to enhance the user experience.

6. Sharing of Your Information

Third-Party Services: We use third-party services for payment processing, analytics, AI assistance, email processing, and process automation. While these services may change, they only access your data as necessary to perform their functions and are obligated not to disclose or use it for any other purpose.

No Selling or Renting: We do not sell or rent your data to third parties.

7. Data Security

Your data is stored and protected by industry-standard security measures. While we employ advanced security protocols to safeguard your information, please be aware that no method of data transmission or storage is completely secure.

8. Data Breach Protocol

In the event of a data breach, we will notify affected users via email without undue delay and take steps to mitigate any potential adverse effects. Details of the breach and measures taken will be communicated to affected users directly.

9. User Rights

Access and Correction: You can access your data through the web application.

Deletion: To delete your data, please contact us at hello@reflectiverhythm.com.

10. Data Retention

Paying Users: Data is retained indefinitely.

Inactive Users: Data may be purged after three months of inactivity unless you are a paying user.

11. Cookies and Tracking

We use cookies and similar tracking technologies to analyze user interaction with our service. You can manage cookie preferences through your browser settings.

12. Compliance and Legal Framework

We strive to comply with applicable privacy laws and regulations. However, it's recommended to seek advice specific to your jurisdiction to ensure full compliance.

13. Children’s Privacy

Reflective Rhythm is not intended for use by children. We do not knowingly collect personal information from children under an age of 18, and there are no parental consent measures in place.

14. International Data Transfers

Data is not transferred internationally.

15. Policy Updates

We may update this Privacy Policy from time to time. Users will be notified in-app upon login whenever significant changes are made.

16. Review for Troubleshooting

For troubleshooting purposes only, a limited number of authorized Reflective Rhythm team members may access user notes. This access is strictly controlled, and safeguards are in place to ensure confidentiality and privacy.

17. Contact Us

If you have any questions or concerns about our Privacy Policy, please use our Contact Us Form.